Frequently Asked Questions

• No, however, we are currently allowing customers who plan on not using their water for an extended period of time to suspend their accounts.
• When your account is suspended, your meter will be turned off and locked; you will only be billed for stormwater.
• If your account is not suspended, you will be billed base fees even if you are not living on the property. (Base fees include C. Reserves, Water, Sewer, and Stormwater)
• If you sell your property, you can close your utility account when you are no longer listed as the property owner on LEEPA.

• Our call volume is very large for 2 staff members, we are in the process of hiring additional staff members to be available to the community.  
• Email is the easiest way to get a response from the utilities department in regard to something that does not need immediate attention.  
  • We can be contacted at Utilities@fmbgov.com or MAshton@fmbgov.com.
  • Please include: Name, Address, Phone Number, Home Owner or Renter, and Account Number if possible.

• Mark Ashton – Utilities Manager (239) 560 - 2081
• Roxanne Frank- Utilities Customer Service/Billing Supervisor (239) 286 - 2115

• Customers can pay their bill online at: www.eonlinebill.com/ftmyers , checks can be mailed or dropped off at Town Hall with the Receptionist, or Utilize Auto Pay Enrollment.
• If you pay with a credit card over the phone, the same 3.5% processing fee applies as it does online.

When opening a new account, please make sure you complete an application for new water service and a copy of your driver’s license. Please be prepared to make a new account deposit. Deposits start at $185.

• The purpose is to prevent unnecessary damage and/or unnecessary breaks to the water supply during the demolition of a property.
• Cut and caps are still necessary along with an inspection to verify this has been completed prior to demolition.

Stormwater, drainage, or flooding concerns can be addressed by sending an email to Mark Ashton at MAshton@fmbgov.com.

Stay up to date with emergency situations and critical community alerts (Boil Water Notices)