Show All Answers

1. Can I close my account to avoid being charged for utilities?

• No, however, we are currently allowing customers who plan on not using their water for an extended period of time to suspend their accounts.
• When your account is suspended, your meter will be turned off and locked; you will only be billed for stormwater.
• If your account is not suspended, you will be billed base fees even if you are not living on the property. (Base fees include C. Reserves, Water, Sewer, and Stormwater)
• If you sell your property, you can close your utility account when you are no longer listed as the property owner on LEEPA.

2. Why is it so hard to get ahold of the utilities department?

• Our call volume is very large for 2 staff members, we are in the process of hiring additional staff members to be available to the community.  
• Email is the easiest way to get a response from the utilities department in regard to something that does not need immediate attention.  
  • We can be contacted at Utilities@fmbgov.com or Smatuska@fmbgov.com.
  • Please include: Name, Address, Phone Number, Home Owner or Renter, and Account Number if possible.

3. Who should I contact if I have an issue with my bill?

• Steve Matuska – Utilities Manager (239) 765-0202 Ext. 1500
• Roxanne Frank- Utilities Customer Service/Billing Supervisor (239) 765-0202 Ext. 1501

4. What’s the best way to pay my bill?

• Customers can pay their bill online at: www.eonlinebill.com/ftmyers , checks can be mailed or dropped off at Town Hall with the Receptionist, or Utilize Auto Pay Enrollment.
• If you pay with a credit card over the phone, the same 3.5% processing fee applies as it does online.

5. What do I need to provide to open a new account?

When opening a new account, please make sure you complete an application for new water service and a copy of your driver’s license. Please be prepared to make a new account deposit. Deposits start at $185.

6. What is the purpose of the cut and cap prior to demolition? Are they still necessary?

• The purpose is to prevent unnecessary damage and/or unnecessary breaks to the water supply during the demolition of a property.
• Cut and caps are still necessary along with an inspection to verify this has been completed prior to demolition.

7. Do I call the Utilities Department for flooding and drainage concerns?

Stormwater, drainage, or flooding concerns can be addressed by sending an email to Steve Matuska at smatuska@fmbgov.com or Paresh Patel at ppatel@fmbgov.com

8. Stay alert by signing up for CodeRED

Stay up to date with emergency situations and critical community alerts (Boil Water Notices)